Free standard ground shipping applies to new orders and returns to customers within the 48 Contiguous States.
Orders are processed within 3 business days (excluding holidays). Successfully placed orders will receive an e-mail confirmation. If you do not receive an e-mail, please check your spam folder or contact us for confirmation.
If you need assistance with your order, please contact us immediately at email@example.com. Once your order has shipped, please allow 3-5 business days for delivery.
**We are not responsible for shipping carrier delays**
**The customer is responsible for examining the product(s) upon reciept and reporting and damages or errors to us within 2 business days. Failure to due so will be considered acceptance of products in good condition.**
BackApp items cannot be returns, unless the return is due to manufacturer defect or freight damage.
Defective items may be returned within the warranty's limits. Please see warranty information below.
The customer must report any damages due to shipping to Optimal Office by email (firstname.lastname@example.org) within 2 business days. Failure to notify us after 2 business days constitutes acceptance of the product(s) and waives any claim of apparent defects or errors.
Backapp offers a 5 year limited warranty for normal use (8 hours per day) of persons weighing up to 250 lbs.
If you have questions about this please reach out to us at email@example.com.